Looking for just the ITIL Service Operation exam!


Simetral are fully Accredited Examination Organisation (AEO) to offer just the ITIL Service Operations (CSO) exam for candidates that have self-studied or trained on via an ATO on ITIL SO. The remote web proctor solution allows you to take your exam online from Home or Office, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live.

Upon booking you will receive an exam voucher valid for 3 months. You can then schedule your exam directly with PEOPLECERT.

On completion of the exam(s) you will receive a provisional Pass or Fail mark with the official results available within 3 business days. The certificate is available to download immediately for successful candidates.

ITIL Service Operations Exam Format

  • 8 Multiple choice questions per paper scenario-based, gradient-scored questions.
    Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes duration
  • Closed book

Please note: In order to take the ITIL SO exam, delegates must successfully passed the ITIL Foundation exam.