Upon booking you will receive an exam voucher valid for 3 months. You can then schedule your exam directly with PEOPLECERT.
On completion of the exam(s) you will receive a provisional Pass or Fail mark with the official results available within 3 business days. The certificate is available to download immediately for successful candidates.
ITIL Service Operations Exam Format
- 8 Multiple choice questions per paper scenario-based, gradient-scored questions.
Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
- 28 marks required to pass (out of 40 available) - 70%
- 90 minutes duration
- Closed book
Please note: In order to take the ITIL SO exam, delegates must successfully passed the ITIL Foundation exam.