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ITIL Service Operation (SO)

Service Operation

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The ITIL® Service Operation Intermediate qualification forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to gaining sufficient credits towards the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Operation processes and roles. 

The purpose of the service operation stage of the service lifecycle is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation is also responsible for the ongoing management of the technology that is used to deliver and support service. Service operation is a critical stage of the service lifecycle. Well-planned and well-implemented processes will be to no avail if the day-to-day operation of those processes is not properly conducted, controlled and managed. Nor will service improvements be possible if day-to-day activities to monitor performance, assess metrics and gather operational data are not systematically conducted during service operation. 

ITIL® Service Operation provides access to proven best practice based on the skill and knowledge of experienced industry practitioners in adopting a standardized and controlled approach to service management.

ITIL Qualification Structure

What's included?

  • Approved Courseware Book, including slides, sample papers & exercises
  • Experienced Approved Trainer
  • Official Exams
  • Certificates
  • Refreshments